At ClassyCaftan.com, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below:
Eligibility for Returns
Items can be returned within 14 days of delivery.
Products must be unused, unworn, unwashed, and in their original condition with all tags attached.
Custom-made or personalized items are non-refundable, unless they arrive damaged or defective.
How to Initiate a Return
Email us at Contact@classycaftan.com with your order number and reason for the return.
Our team will provide you with a return authorization and instructions.
Pack the item securely and include a copy of your receipt or order confirmation.
Return Shipping
Customers are responsible for return shipping costs, except for defective or incorrect items.
We recommend using a trackable shipping service to ensure safe delivery of your return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited to your original payment method.
Shipping fees are non-refundable, except in cases of damaged or incorrect items.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund.
Contact Us
If you have any questions or need further assistance, please reach out to us at:
Email: Contact@classycaftan.com
phone number: +212 627-171315
Thank you for choosing Classy Caftan! We value your satisfaction and are here to help.
